Abstract
A routine aspect of working life for most organisations is performance management, and one aspect of performance management is the annual or bi-annual appraisal process (called many things including performance reviews, staff development reviews etc). The effectiveness of this method of reviewing and "managing" performance remains open to debate (Baker, T., 2013).
Baker (2013) describes appraisal meetings as potentially resulting on one-way monologues, and so where each party is not always hearing or reacting to the other until finally some powerful conversation takes place ....